I ordered a bag and a purse, right around Black Friday. At first, I didnāt have a good impression because I didnāt receive a tracking number for quite a while and no one was answering my emails. However, Ava finally got back to me and she was amazing. Very helpful and kind and I received everything very quickly after she contacted me. And I am so glad I waited because both the bag and purse are gorgeous. Iām so happy with my purchase!