​Neoprenebags.com.au will refund or exchange faulty products that have been purchased online within the last 5 months. If the product is found to be defective under normal use and proper care, we will repair or replace the product at our sole discretion. Please take care to ensure that you use and store your bags properly. Do not use any harsh chemicals to clean bags or carry excessive weight in the bags. This warranty does not cover general wear and tear.



  • Damage caused by anything other than defects in the materials or the workmanship
  • Damage caused to bags that have not been properly cared for
  • Damage caused by excessive exposure to sunlight
  • Damage caused by excessive weight 
  • Damage caused by improper handling or storage
  • Bags that are samples or factory seconds 
  • Bags that were purchased more than 5 months ago
  • Bags without a valid receipt