How much is shipping?
Standard shipping - shipping is FREE on orders over $100. For orders under $100 shipping is $7.95.
Express post - shipping is FREE on orders over $150! For orders under $150 shipping is $9.95.
Free shipping on orders over AUD $150! For orders under $150 shipping is $29.95 AUD
Standard shipping - shipping is currently FREE on orders over $150! For orders under $100 shipping is $14.95
Click & Collect - Available from our Sydney warehouse.
How long will my order take to arrive with standard shipping?
We aim to deliver your order within a specific timing for different regions in Australia:
NSW: 1-3 working days
VIC: 2-6 working days
TAS (excluding rural areas): 3-5 working days
QLD (excluding far North Queensland): 4-7 working days
SA (excluding remote areas): 4-7 working days
NT: 4-7 working days
WA (excluding remote areas): 4-7 working days.
For all New Zealand orders we aim to deliver within 7-12 working days for Metro areas.
USA and other international orders
For international orders, please allow an estimated 2-3 weeks.
Please note, these timeframes are once your order has been dispatched. Please allow 24 hours for dispatch, during sales or promotional periods this may be slightly longer.
How can I track my order?
As soon as your order has been dispatched we will send you a confirmation email. This email will have your tracking number, so it's really important that the email address is entered correctly when the order is placed.
What is your returns policy?
At Neoprene Bags we aim to provide you with quality products and service at all times, however if you have purchased an item from us and believe it to be faulty please contact our customer service team at email@example.com and can either be replaced or refunded.
Purchases must be returned within 30 days with the choice of a full refund or exchanged.
Returned items must be in original packaging with all tags attached. We will refuse returns of items where it's obvious that the above conditions have not been met.
What is the warranty?
We offer a 5 month warranty for faulty items from the order date. If you have an issue with your product, please contact us at firstname.lastname@example.org. with photos and a team member will be in touch. If your bag has general wear and tear we cannot replace your item.
Is postage for returns free?
Returns are at the cost of the purchaser and remain the responsibility of the purchaser until received by Neoprene Bags. If the item is deemed faulty, postage will be refunded.
We recommend you send your package on a tracked service so you are able to track the whereabouts of your return. Neoprene Bags is not liable for returns lost in transit that have not been tracked.
Any exchanges will be sent back to the purchaser for FREE.
Can I return a sale item?
All sale items are final; no returns, exchanges or credit.
How do I use a discount code?
Please type your discount code into the promo/discount code box on the first page of the cart. Then press the APPLY CODE button. Please check your discount code has been applied before pressing the next step button. If your code is not correctly applied at this stage, we can not apply the discount later or credit you and you will be charged the full price for your order.
Can I use a discount code on a sale item?
Unfortunately no! Our sale items are heavily discounted so no further discount code can be applied.
How do I clean my bag?
Bags can be cold machine washed on a delicate cycle or cold hand washed. Lay flat to dry.
DO NOT dry-clean, tumble dry or iron your bag
DO NOT soak the bags in water/ and or detergent as it will damage the press snaps.
My bag has a "new shoe" aroma. How do I get rid of the smell?
Occasionally neoprene bags have a "new shoe" aroma. This is caused during production when the neoprene fabric is being manufactured. The good news is that the aroma that you are smelling is completely non-toxic (so there's no issue for the kids) and the aroma quickly fades. We suggest you air your bag outside for a day in the sunshine.
Can I wholesale your bags?
For all wholesale enquiries please contact our team at email@example.com
How do I care for my bag?
Although neoprene is a durable fabric, just like any bag it will show signs of wear and tear without proper care. To prolong your neoprene bag make sure you avoid contact with rough surfaces, sharp objects, grease or oil. We recommend storing your neoprene bag flat when not in use. Make sure it’s not pressed against anything pointed or sharp to avoid damaging the bag. If you do get pressure spots, these will usually disappear if you hang your bag or lay it out flat. Creases can be removed by hanging your bag up overnight and gently pulling the fabric back into shape.