Where to begin? Olivia’s customer service was so outstanding, I was super impressed. she quickly followed up on my questions and even messaged me to let me know that due to the Black Friday influx, Australia post would take an extra day! The bag is gorgeous, exactly what I need and I love the wide straps so so so much.. they make wearing it very comfortable. I added the neoprene bag organizer insert and it’s absolute perfection.. thanks for all your assistance Olivia!
Order my bags and bag organiser. Prompt service very pleased with my purchase. Customer service was excellent. Thank you so much. 😊😊
Love, love, love this bag. Had concerns about it not having a magnetic close function but the way the bag is structured it stays closed on its own. Really appreciate the internal drink pockets. Perfect for my keep cup. Fast shipping too, and great communication about delivery. Cheers!
Customer service for me online is key to a great sale, it is hard to find great customer service. The team at Neoprene bags gave me exceptional help in purchasing the Frankie bag.
They guided me from beginning to end to make sure I was happy. They even texted me to see if I had received the package and if my wife enjoyed it.
Keep up the customer service - it’s really important to your customers.
Absolutely happy with my purchase! I’m using it for a nappy bag and it’s perfect. I love the little side pockets inside the bag also for drink bottles and bottles.I also brought the ultimate bag organiser also and fits perfectly in the bag and heaps of storage compartments! Also the service from Olivia was brilliant cannot recommend neoprene bags enough!