The bag is just perfect for my day to day needs. The only issue I had was the odour of the bag whcih took about a week to dissipate, which meant I couldn't use it straight away!
Love, love my new bag. Fantastic bag, love the inside pockets and key keeper. The bag is the perfect size for an every day bag and the colour is fantastic. My work colleges are envious. Thank you so much.
My bag arrived today after some initial delays. But it was well worth the wait. Love, love love it! It's better than expected. Great size for everyday use. And the personal service and updates from Olivia have been great also. An awesome product and great business. Well done!
I purchased my Frankie bag on New Years Eve during a half-price sale and was promptly contacted by Olivia to say the bag had just gone out of stock and was I happy to wait. I was contacted several times later when it became clear that stocks from China would be some time arriving due to the COVID-19 lockdown there. Olivia offered me a full refund each time. I declined because I was happy to support her business by waiting. My bag arrived today and it is even better than in the pictures! My 15 inch laptop fits inside perfectly and I can confidently carry it around knowing the sturdy straps won’t break. It’s a classy looking bag with practical inner pockets and a key holder. So happy I waited! Thank you, Olivia!
I’m very happy with my purchase! Good quality! Better than I expected... I get nervous buying online. The personal touches and communication was so wonderful to deal with.