Help Center

FAQs

Delivery

How much is shipping?

How long will my order take to arrive with standard shipping?

How can I track my order?

Can I pick up my order?

Returns

What is your returns policy?

What is the warranty?

How long does it take for a refund to be processed?

Is postage for returns free?

I have received an incorrect item

Other Questions

What currencies can I use?

How do I use a discount code?

How do i clean my bag?

My bag has a "new shoe" aroma. How do i get rid of the smell?

Can I wholesale your bags?